Orders and Shipping
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Where is my order?
As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:
1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier’s website.
How do I locate my package?
If the shipment tracking status shows “Delivered” and you are unable to locate the shipment we apologize for the inconvenience, but Heydude is not responsible for the shipment becoming lost or stolen.
How long does it take to receive my order?
Orders with standard ground delivery will have a transit time of 3-7 business days. Please allow 3-7 business days for processing.
Orders with expedited shipping delivery, placed by 1:00pm EST, will have a transit time of 3 business days. Please allow 1 business day for processing.
Do you ship internationally?
Heydude.com is now shipping to Australia and Canada.
Can I change or cancel my order?
Changing Your Order:
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Canceling Your Order:
You may cancel an order within 30 minutes of submitting. For information about refunds or exchanges, please see our Return Policy
What if I was shipped the wrong merchandise?
If you received an item you did not order, please contact our Customer Service team at customerservice@https://heydudeoutdoor.com/ so we can assist you further.
How do I get free shipping?
If your order value is greater than $50, you automatically get Free Shipping.
Why did my order arrive in multiple packages?
Items in your order may ship from different fulfillment locations to get your products to you as quickly as possible. When this happens, your order may arrive in multiple packages and on different days at no additional cost to you. All tracking links will be available in your shipping confirmation emails and accessible from the order details page.